Privacy Policy

Privacy Policy (Summary)

At Muller Technologies, we value the trust you place in us when handling your hardware and personal information. This policy outlines how we collect, use, and protect your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We collect information necessary to provide our services and process your orders, including:

  • Contact Details: Name, email address, phone number, and physical address for deliveries.

  • Technical Data: IP addresses and site usage data when you access our online store.

  • Device Information: Serial numbers and login credentials (where strictly necessary) for units checked in for console or notebook repairs.

2. How We Use Your Data

Your information is used solely for the following purposes:

  • Processing payments and shipping orders from our online store.

  • Communicating updates regarding your repair status or technical support queries.

  • Improving our service offerings and customer experience.

  • Meeting legal and tax obligations (such as issuing tax invoices in Rands).

3. Data Protection & Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, or disclosure. Whether you are visiting us in person for a motherboard repair or shopping online, your data is handled with professional confidentiality.

4. Third-Party Sharing

We do not sell or rent your personal information to third parties. We only share necessary data with trusted partners to fulfill your requests, such as:

  • Courier Services: Sharing your address and contact number for delivery.

  • Payment Gateways: Securely processing transactions.

5. Your Rights

Under POPIA, you have the right to:

  • Access the personal information we hold about you.

  • Request the correction or deletion of your data.

  • Object to the processing of your data for marketing purposes.

Consent: By using our services, accessing the MULTECH online store, or submitting a device for repair, you consent to the collection and use of your information as described in this policy. For questions regarding your privacy, please contact jean@muller-za.com